A: Please note that there is strictly no return and no cash refund in part or in full for items purchased. 
 
In the event that you change your mind on the item(s) purchased, you can exchange it for other item(s) of equivalent or lesser value 07 days upon receiving your item(s)  

• Should the exchange item(s) be of a higher value, you will be required to top up the difference. Should the exchange item(s) be of a lower value, no cash refunds or in-kind will be allowed. 
   

• In the unlikely event that you have received a damaged item(s), please contact our customer service via whatsapp at +65 8013 1365, so we can assist you further. 

 
Returned damaged item(s) must be in original condition, unused and not further damaged in any way. You must look after the products until they are returned to us and return them to us in the condition in which you received them. All invoice(s) tags and original packaging must also be fully intact. Kindly include your Full Name, Receipt/Invoice Number where available, and photos of your item upon receiving your item. Kindly ensure the photos capture the item and its damages in a clear manner. 
 
Upon receipt of your request and verification that the item(s) received is in damaged condition, our Customer Service team will advise on the return procedure. 

In all circumstances of a return / exchange, you will be responsible for the costs of such return.